Customer Stories

Real results from real providers

See how NDIS providers across Australia are transforming their documentation with CareScribe and giving their teams more time for what matters most.

500+
NDIS Providers
75%
Average Time Saved
1M+
Reports Generated
99%
Customer Satisfaction
SC

Sunrise Care Services

Melbourne, VIC45 support workers

Saving 20+ hours per week on documentation

Sunrise Care Services transformed their documentation workflow, reducing time spent on paperwork by 75% while improving report quality and NDIS compliance.

20+ hrs/week
Time Saved
2,500+
Reports Generated
100%
Team Adoption
CareScribe has been a game-changer for our team. We used to spend hours every day on documentation. Now it takes minutes, and the quality is actually better.
JM

Jessica Morrison

Operations Manager, Sunrise Care Services

Challenges

  • Support workers spending 2+ hours daily on documentation
  • Inconsistent report quality across the team

Solutions

  • Implemented voice-to-text for shift notes
  • Standardised templates for all report types
CL

Coastal Living Support

Gold Coast, QLD120 support workers

Scaling documentation across multiple locations

With teams spread across three locations, Coastal Living needed a unified documentation system. CareScribe helped them standardise and streamline their processes.

3 offices
Locations
35 hrs/week
Time Saved
99.5%
Compliance Rate
Managing documentation across three offices was a nightmare. CareScribe gave us visibility and consistency we never had before.
MD

Mark Davidson

CEO, Coastal Living Support

Challenges

  • Inconsistent documentation practices across locations
  • No real-time visibility for management

Solutions

  • Centralised documentation platform
  • Team oversight dashboard with real-time updates
TD

Thrive Disability Services

Sydney, NSW28 support workers

Improving participant outcomes through better documentation

Thrive focuses on complex care participants. Better documentation meant better continuity of care and improved outcomes for their participants.

+40%
Care Continuity
-65%
Documentation Time
4.8/5
Staff Satisfaction
The quality of our shift handovers improved dramatically. Our participants are getting better, more consistent care because of it.
DAP

Dr. Amanda Price

Clinical Director, Thrive Disability Services

Challenges

  • Complex care requiring detailed documentation
  • Staff turnover affecting care continuity

Solutions

  • Detailed shift notes with AI assistance
  • Searchable participant history

More success stories coming soon

We're constantly adding new case studies from providers across Australia. Want to share your CareScribe story?

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Join hundreds of NDIS providers transforming their documentation with CareScribe.