Your data security is our top priority
CareScribe is built with security at its core. We protect sensitive participant information with enterprise-grade security measures and Australian data sovereignty.
Our Security Commitments
How we protect your sensitive participant data
Privacy-First Design
Built from the ground up with data protection
Australian Data Sovereignty
All data stored in Australian data centres
End-to-End Encryption
AES-256 encryption for all data
Australian Privacy Principles
Full APP compliance
How We Protect Your Data
Multiple layers of security ensure your participant information stays safe
End-to-End Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Your participant information is protected at every step.
Australian Data Residency
All data is stored exclusively in Australian data centres, ensuring compliance with local data sovereignty requirements.
Secure Backups
Automated daily backups with point-in-time recovery. Your data is replicated across multiple availability zones for maximum resilience.
Access Controls
Role-based access control (RBAC) ensures team members only see what they need. Full audit logging tracks every action.
Multi-Factor Authentication
Protect accounts with MFA using authenticator apps, SMS, or security keys. SSO integration available for enterprise customers.
Regular Security Audits
Annual penetration testing by independent security firms. Continuous vulnerability scanning and monitoring.
Security is in our DNA
Beyond technical controls, we maintain rigorous operational security practices to protect your data at every level of our organisation.
- All employees undergo background checks and security training
- Strict access controls limit who can access production systems
- Security incidents are responded to within 1 hour
- Regular disaster recovery drills ensure business continuity
- Vendor security assessments for all third-party services
- Bug bounty program for responsible disclosure
99.99% Uptime SLA
Enterprise-grade reliability
Trusted by 500+ Care Providers
Leading care service providers across Australia trust CareScribe to keep their sensitive participant data secure.
Have security questions?
Our security team is happy to answer any questions or provide additional documentation.